Insights

A practical look at workplace processes that are ready for AI agents and agentic automation. Explore everyday activities-from knowledge-heavy repetitive work to cross-system coordination-that deliver quick wins without major transformation programmes. No exotic use cases required; just clear goals, the right tools, and well-defined constraints.

Why agentic workflows go beyond traditional automation and how they create real business value. Understand the economic and strategic advantages of systems that reason, adapt, and handle exceptions-not just execute fixed scripts. Build a compelling ROI case that resonates with finance, operations, and executive leadership.

A step-by-step guide for operations leaders to design and roll out agentic workflows. Navigate the crossroads of ambition and reality with a deliberate design approach that balances efficiency, resilience, and user experience. Learn how to define outcomes, identify decision points, and introduce agents gradually while keeping humans firmly in the loop.

How shifting from task-based work to outcome-based agentic workflows can transform team productivity. Move beyond endless to-do lists and micro-tasks to design work around what actually matters: delivering results. Discover how AI agents orchestrate the details while your team focuses on deep work, judgement, and meaningful impact.

How agentic workflows and AI agents can help future-proof your organisation's operating model. Build systems that are more responsive, resilient, and innovative by design-able to flex as markets, technologies, and customer expectations shift. Invest in adaptable work structures and reusable capabilities that give you an edge, not just another technology bet.

A pragmatic starting point: agentic workflow use cases you can launch in the next 30 days. Cut through the hype with small, focused experiments that deliver meaningful value in weeks, not months. Learn how to pick the right first use case, set clear success criteria, and build confidence without betting the farm.

How to keep governance, risk and compliance under control in an agentic workflow landscape. Address the legitimate concerns of GRC teams when autonomous agents are making decisions across your systems. Establish clear policies, audit trails, and human oversight frameworks that enable speed without sacrificing accountability or regulatory compliance.

What changes when humans collaborate with AI agents and how knowledge work is redefined. Move beyond the fear of job replacement to explore how roles evolve when agents handle routine coordination and analysis. Understand the new skills, responsibilities, and opportunities that emerge in a world where humans and agents work side by side.

A framework for measuring the ROI of agentic workflows with metrics that actually matter. Move beyond vanity metrics and task counts to track cycle times, quality improvements, and business outcomes. Learn how to quantify value, demonstrate impact to stakeholders, and avoid the trap of measuring initiatives as experiments rather than strategic investments.

An accessible introduction to agentic workflows and the value they unlock for modern workplaces. Learn how goal-driven AI agents can reason, coordinate, and adapt on your behalf-moving beyond brittle automation to deliver real outcomes. Discover why early adopters are building a meaningful advantage and how to get started deliberately.